1
Verify packaging and device authenticity
Unbox the device and confirm tamper-evident seals are intact. Only connect to your computer or phone after visual checks. Never use a device that looks compromised or has missing pieces.
Welcome — this page guides you through the first-time setup of your hardware wallet. The setup process creates a secure environment to store private keys offline, protects your recovery phrase, and verifies your device's firmware. Follow each step carefully, and avoid shortcuts: hardware wallets give you control of your digital assets, and the initial setup is the foundation of that control.
2
Download official software
Install the official companion app from the manufacturer’s site or verified app stores. Avoid third-party downloads. The app helps you initialize the device and manage firmware updates securely.
3
Initialize your device & set a PIN
Follow on-screen instructions to create a new wallet. Choose a strong PIN you will remember, but avoid simple patterns. This PIN protects access to the device if it’s connected or lost.
4
Write down your recovery phrase
The device will display a recovery phrase (usually 12–24 words). Write these words down in order on the supplied recovery card or another secure medium. Store the phrase offline in a place only you trust.
5
Confirm and update firmware
After initialization, confirm that the device firmware matches the companion app’s checksum and install any official updates. Firmware updates often contain security fixes and improvements.
6
Receive funds & test small transaction
Send a small test amount to your new address to verify everything is configured correctly. Use the companion app to check balances, transactions, and address verification on the device screen.
How long does setup take?
Setup typically takes 10–20 minutes depending on firmware updates and how carefully you record the recovery phrase.
What happens if I lose my recovery phrase?
If the recovery phrase is lost and the device is damaged or stolen, there is no way to recover funds. Store backups in at least two secure, geographically separated places.
Can I restore on another device?
Yes — you can restore your wallet on a compatible hardware device by entering the recovery phrase. Verify compatibility and official instructions before proceeding.